FRONT DESK ASSOCIATE
Red Clay Dance Company is excited to request applications for the Front Desk Associate (part-time) position. The role of the Front Desk Associate is to assist the Director of Facility & Operations in managing the organization's operational needs.
ROLES AND RESPONSIBILITIES
Front Desk
Answer the main phone line accurately, professionally, and politely.
Direct calls to appropriate staff and/or voicemail and record written messages, when necessary.
Displays a positive attitude and maintains a professional appearance.
Receive all visitors pleasantly and respectfully, arrange for their comfort, and inform appropriate staff of their arrival.
Observe and comply with all security measures that are in place.
Process in and outgoing mail. Sort and process all packages for messenger services, Federal Express, etc.
Maintain the reception area and keep it clean.
Attending staff meetings and training as requested.
Managing facility usage calendar.
Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
Maintain computer and manual filing systems as needed.
Confidentially handle sensitive information.
Process incoming and outgoing mail. Sort and process all packages for messenger services, Federal Express, etc.
Other duties as assigned.
Operations
Support the maintenance of supplies and submit inventory sheets biweekly.
Support the Director of Facility & Operations in the organization of the dance studios and storage closet.
Provide client services coverage- first aid, calls home, appointments with administrators, copies needed, etc.
Provide Teaching staff/Renters support as needed during studio classes.
Provide support during special events as needed.
Marketing and Sales
Support registration/ check-in for dance classes.
Responsible for participating in achieving operation revenue goals by encouraging the sales of classes, merchandise, and ad space on our digital billboard.
Brand Excellence
Support elevating the experience of the brand through every RCDC touchpoint, both internal and external.
QUALIFICATIONS
Minimum of 1 year of experience in a receptionist or front desk role.
High school diploma or equivalent required.
Typing speed of at least 40 WPM.
Proficiency in Microsoft Office Suite and data entry.
Experience providing customer service in a professional setting.
Clear, professional phone presence with strong communication skills and the ability to interact effectively with clients.
Ability to multitask and manage a front desk environment.
Strong organizational skills and attention to detail.
Always maintains a professional and welcoming presence.
Reliable, punctual, and able to work both independently and as part of a team.
Willingness to take on additional responsibilities as needed.
Ability to handle sensitive or confidential information with discretion.
Experience with multi-line phone systems and scheduling software preferred.
Availability to work evenings and weekends required.
To Apply
Job Type: Part-time
Please include “Front Desk Associate” in the subject line and email your cover letter, resume, and references in a single attached .pdf file to HR@redclaydance.com. We respectfully request no phone inquiries. Only candidates selected for further consideration will be contacted.
Compensation
Salary: $16.00 - $18.00 per hour/25 hours per week.
All materials submitted will be kept confidential. All submissions will be acknowledged.
Red Clay Dance Company is a Black, female-led, 501(c)(3) tax-exempt, for-purpose organization that awakens "Glocal" Artivism through creating, performing, and teaching dances of the African Diaspora.
Red Clay Dance Company is an Equal Opportunity Employer with a deep commitment to equity, diversity, and inclusion (EDI) in all aspects of our work. We believe that diverse ideas, cultures, and traditions strengthen our organization and enrich the art we create. We honor the intersectionality of identities and strongly encourage candidates who identify as Black, Indigenous, and People of Color (BIPOC), LGBTQ+, gender non-conforming and non-binary, neurodiverse, and people with disabilities to apply. Employment decisions are based on individual qualifications, merit, and organizational needs, without discrimination based on race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, citizenship status, or any other characteristic protected by law.
CAREERS
Red Clay Dance Company lives to awaken “glocal” change through creating, performing and teaching dances of the African Diaspora–change that transforms cultural and socio-economic inequities in our local and global community.
The company aspires to be a global model for synergy in dance creation, performance and education that elevates the stories of people of African Diaspora. We accomplish this through:
● Artistic collaboration through research, investigation and refinement
● Employing dance artivism as the vehicle to shift cultural and socio-economic imbalances.
● Nurturing artivists from novice to professional by providing an authentic pipeline.
● Building a global community through strategic partnerships.
● Inspiring audiences to strengthen community through artivism (art + activism).
Our Core Values:
● We celebrate diversity while still embracing unity.
● We embrace cross-cultural collaborations.
● We demand honest and open communications.
● We expect integrity and originality in all of our work.
● We value honoring history and using that information to inform and create our company’s future.
● We promote healthy lifestyles and choices.
● We encourage comprehensive dance education
● We understand that non-profits need to demonstrate more clearly than ever how we deliver on our mission, while operating in an efficient, accountable and transparent manner.
